Job Description
Benefits:
Discounted music lessons
Family discount
Employee discounts
Opportunity for advancement
Training & development
School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Chesapeake location.
The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.
Roles and Responsibilities:
Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required
Skill Requirements:
2+ years working Front Desk, Reception, and/or Customer Service role
Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
Experience and interest in working with children
Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
Ability to be adaptable and flexible under pressure
Excellent communication skills, both verbal and written
Good team player who collaborates
Brings a positive energy and personality to the workplace every day
Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
Knowledge of music and/or the music industry is preferred
Job Tags
Flexible hours