Job Description
Description Join the Principle Toyota Team as a Porter! Are you passionate about cars and customer service? Do you thrive in a fast-paced, dynamic environment? Principle Toyota is looking for an energetic and enthusiastic Support Coordinator (Porter) to join our growing team!
Who You Are: You're someone who loves making a positive impression and always brings a smile to work. Your quick thinking and attention to detail make you great at keeping things moving efficiently, from transporting customers to managing vehicle flow. If you enjoy working outdoors, interacting with people, and being part of a supportive team, we want to meet you!
Why You'll Love Working with Us: - Work-Life Balance: Enjoy a consistent schedule with Sundays off to recharge. Plus, an additional day off during the week to maintain a healthy balance!
- Career Growth: We're committed to helping you grow. With ongoing training and plenty of opportunities to advance, your career will always be on the move.
- Benefits That Matter: We care about you and your future. Enjoy comprehensive medical, dental, and vision coverage, paid vacation, and a 401(k) plan to help you plan ahead.
- Positive Culture: Be part of a team that values enthusiasm, integrity, and excellence. At Principle Toyota, we live by our core values: D - Dedicated, R - Results-Oriented, I - Innovative, V - Values-Centered, E - Enthusiastic, and N - Nurturing (DRIVEN).
You are the reason we are able to deliver exceptional service, drive innovation, and build lasting relationships with our customers. We are more than just a workplace-we are a family built on values that guide everything we do.
Requirements The Service Support Coordinator (Porter) works on the service drive to assist the service department by moving cars, pulling up loan cars, assisting customers in transferring items from or to their vehicles, transporting customers to their destinations, and providing the highest quality customer service possible.
Responsibilities of the Service Support Coordinator (Porter): - Provide exceptional customer service and teamwork with fellow associates.
- Commitment to ethical behavior and mutual respect for fellow associates.
- Ability to work quickly.
- Attention to detail.
- Some computer proficiency is necessary.
- Follows directions well.
- Must have a high-energy personality.
- Enthusiastic presence and ability to smile constantly when with customers.
- Follow the 10 Foot Rule: every employee is to greet anyone they see in a customer area (showroom floor, service waiting area, etc.) and ask them if they have been assisted. If they have not, then ask them how you can help them, and if it's not something that you can assist them with, then get the first available appropriate personnel and don't leave the customer until you know that they have been assisted.
- Ask yourself every day: "If I were a customer, what would I want?" Then do your best to provide that kind of solution for your customer at every opportunity.
Qualifications of the Support Coordinator (Porter): - Ability to stand for 8 hours at a time, walk quickly, and run.
- Ability to lift up to 50 lbs.
- Ability and willingness to work outdoors in all weather conditions.
- Ability and willingness to work a varied schedule, including some Saturdays and holidays.
- High School Diploma a MUST.
- Must be proficient in English.
- Ability to read and comprehend instructions and information.
- Good oral communication skills.
- Clean driving record.
- Valid state of residence driver's license.
- Required to pass a drug test and background check.
- Professional personal appearance.
- Ability to work comfortably with the public.
- Ability to communicate customers' interests, needs, and requests to management and sales personnel.
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